Defazio Oil
  • Fairmont, WV, USA
  • Hourly
  • Full Time

Job description:

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback to correct deficiencies.

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Shift Leader for a Dunkin Donuts franchisee is a great career choice. Our team is committed to making our guests day by serving them with a great product, a smile, and heck, maybe even a joke or two.

Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, this is the right opportunity for you. 

Responsibilities Include:

  • Team Environment
  • Talk employees into, thorough, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
  • Deploy team members appropriately to meet guests' needs and service standards throughout shift.
  • Support training of Crew Members as directed by Restaurant Manager or Assistant Manager.
  • Communicate goals and hold team members accountable for performance during shift.
  • Operations Excellence for Guest Satisfaction
  • Hold guests as highest priority and role model exceptional guest service.
  • Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
  • Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
  • Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
  • Complete all required training including ServSafe certification.
  • Profitability
  • Ensure restaurant standards and marketing initiatives are properly executed during shift.
  • Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
  • Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
  • Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with Restaurant Manager.
  • Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

  • Must be able to fluently speak/read English
  • Math and writing skills
  • Restaurant, retail, or supervisory experience preferred
  • At least 18 years of age (where applicable)
  • High school diploma (or equivalent)

Required Competencies:

  • Guest Focus anticipate and understand guests needs and exceed their expectations.
  • Passion for Results set compelling targets and deliver on commitments.
  • Problem Solving and Decision Making make good decisions based on analysis, experience and judgment.
  • Building Effective Teams get the right people in the right places, enabling them to make decisions and celebrate success as a team
Defazio Oil
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